We want you to love every selfcare moment with Love Lurra. If something isn’t quite right, we’re here to make it right.

If you’d like to request a return, exchange, or store credit, please email us at hello@lovelurra.com within 30 days of your purchase. We may ask you to send back the unused portion so we can learn what went wrong and keep improving.

As a small, handcrafted business, we typically offer store credit or exchanges for returned items. However, if your product arrives damaged or faulty, we’re happy to provide a full refund. Just reach out and we’ll take care of you.

Non-Returnable Items
Gift cards

How to Send a Return
Please contact us and mail your item to:

3427 Fremont Pl N
Seattle, WA 98103

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

If a refund is approved for a faulty or damaged product, we will not deduct return shipping costs, as you shouldn’t have to pay for something that wasn’t right to begin with.

Shipping times for exchanged items vary by location, but we’ll keep you updated every step of the way.